The following policy covers all events organized by The Orchard Cafe Please carefully review the following when booking.
By registering to attend a The Orchard event, you agree to the following:
Your registration is not complete until full payment is received. All tickets are valid for the named attendee only and cannot be transferred during the event dates. If you cannot attend the event, please contact us.
Substitution and Transfer
TRANSFERRING YOUR TICKET TO SOMEONE ELSE
You may transfer your seat to a friend or colleague assuming payment has been received in full. Our policies also apply to substitutes.
1. In Person Masterclasses & Retreats
If you must cancel your booking, please submit a written notice to our email address listed on the order confirmation email. If we receive a valid cancellation request, we will process as below:
Valid Notice Received Within:
More than two (2) months prior to the the event a 50% refund will be issued
Between two (2) months and one (1) month prior to the event a 25% refund will be issued
Less than one (1) month prior to the event no refund will be issued
If The Orchard is required to cancel an event, we will offer you the choice of either: (a) a refund for the paid amount or (b) credit for a future event of your choice to be used within 12 months from the notice.
We reserve the right to return the payment and refuse acceptance of the booking at any time, for any reason, at no penalty to us.
Any refund due, once approved, will be issued within 30 days of receipt of the cancellation notice to your original payment method, which usually show up in 3 – 5 days.
Our contact details can be found in each booking confirmation email or on the ticket. To submit a request to change or cancel your booking, please email us with the order number and other booking details. If you have any other questions, contact us.